Shipping policy

Grihva — Shipping Policy

Last Updated: June 28, 2026

At Grihva, every product we ship is sourced and crafted with care from the artisans and craftsmen of Jaipur, Gujarat, and beyond. We're committed to getting your order to you as quickly as possible while making sure it arrives in the same condition it left our hands. Here's everything you need to know about how we ship.

Order Processing Time

Once your order is placed, our team begins processing it within 1–2 business days. During this time, we carefully verify your order details, quality-check the product, and pack it securely to survive the journey to your doorstep. Orders placed on weekends or public holidays will begin processing on the next working day. Order processing time is separate from delivery time, and both are counted independently.

Delivery Timelines

We aim to deliver every order within 5 business days from the date of dispatch (not from the date of order placement), across most serviceable locations in India. Actual delivery time may vary depending on your location, the courier partner servicing your area, and external factors beyond our control. Metro cities are usually quicker, while remote, rural, or non-metro areas may take longer. Business days exclude Sundays and national holidays. The 5-business-day estimate is our standard target and not a guaranteed delivery date unless explicitly stated in writing for a specific order.

Possible Delays

We do everything we can to meet our delivery estimates, but occasionally things outside our direct control can cause a delay — including but not limited to temporary stock shortages at our artisan partners, courier network disruptions, incorrect or incomplete address details provided at checkout, customer unavailability at the time of delivery, regional restrictions, natural calamities, strikes, or other force majeure events.

If this happens to your order, please know that your product will still arrive intact and exactly as ordered. A delay never means a compromise in quality or a substitution of materials. We will proactively keep you updated via email or WhatsApp if your order is expected to take longer than our standard estimate, and you're always welcome to reach out to us for a real-time update on your order status — we'd rather over-communicate than leave you wondering.

Grihva is not liable for delays caused by incorrect shipping information provided by the customer, failed delivery attempts due to customer unavailability, or circumstances beyond our reasonable control. In such cases, our team will work with you to arrange re-delivery, and any additional re-shipping charges (if applicable) will be communicated transparently before being applied.

Your trust matters more to us than rushing a shipment out the door. We'd rather take an extra day or two and have it arrive right, than have it arrive on time but not be up to the standard you expect from Grihva.

Order Tracking

As soon as your order is dispatched, you'll receive a confirmation with your tracking ID and courier details via email/SMS/WhatsApp, which you can use to track your shipment in real time until it reaches you. It is the customer's responsibility to track the shipment and be reasonably available to receive it. If a delivery attempt fails due to an incorrect address, unreachable phone number, or repeated unavailability, the order may be returned to us, and re-shipping charges may apply for a second attempt.

Shipping Charges

We offer free shipping on all orders across India. There are no hidden shipping costs.

For Cash on Delivery (COD) orders, an additional COD handling fee of ₹100 applies. This will always be clearly shown at checkout before you place your order — no surprises. COD orders are subject to a maximum order value limit, and Grihva reserves the right to refuse COD on specific orders or pin codes at its discretion, in which case prepaid payment options will be offered instead.

Serviceable Locations

We currently ship across India to all pin codes serviceable by our courier partners. If your pin code is not serviceable, we will notify you at checkout or reach out to arrange an alternative. In rare cases, a pin code shown as serviceable at checkout may later be found unserviceable by our courier partner due to local restrictions; if this happens, we will offer a full refund or an alternative delivery arrangement.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including pin code and a reachable phone number, at the time of checkout. Grihva is not responsible for delays, misdelivery, or non-delivery resulting from incorrect or incomplete address details provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment, and additional shipping charges may apply.

Packaging

Every Grihva product is hand-packed with extra cushioning and protective materials suited to handcrafted decor items, because we know these pieces aren't just products — they're meant to last in your home for years. We strongly recommend customers record an unboxing video and inspect the package in front of the delivery agent wherever possible. Any damage must be reported to us within 48 hours of delivery, along with photos/videos of the damaged product and packaging, for the issue to be eligible for resolution under our Return & Refund Policy. Claims reported after this window may not be eligible for replacement or refund.

Order Changes & Cancellations

If you need to change your shipping address or cancel your order, please contact us within 12 hours of placing the order. Once an order has been packed or dispatched, we're unable to modify the shipping address or cancel the shipment, regardless of when the cancellation request is made.

Lost or Stolen Packages

Once a package is marked "Delivered" by our courier partner, Grihva is not liable for packages reported lost or stolen after that point. If you believe your package was lost in transit and tracking has not updated for an unusually long period, please contact us within 7 days of the expected delivery date so we can investigate with the courier partner.

Need Help?

Our team is always here for you. If you have any questions about your order's shipping status, reach out to us at:

Email: grihva.in@gmail.com
WhatsApp: +91 76799-52343
Support hours: Monday to Friday, 9 AM to 6 PM

Messages received outside support hours, or on weekends and public holidays, will be answered on the next working day.

At Grihva, you're not just a customer — you're someone trusting us to bring a little more warmth and craftsmanship into your home, and we take that seriously at every step, including the journey your order takes to reach you.